Shipping policy

Shipping Policy

Last Updated: September 2026

Thank you for choosing Puphubstore. We are dedicated to providing gentle, premium daily essentials for your pets with reliable, trackable, and prompt delivery across the United States.

1. Domestic Shipping Exclusivity (United States)

We currently operate and ship exclusively within the contiguous United States, Alaska, and Hawaii. At this time, we do not ship internationally or to APO/FPO/DPO military addresses.

2. Processing & Handling Time

  • Fulfillment Window: All orders are processed and prepared for dispatch within 1 to 2 business days (Monday – Friday, excluding federal holidays).

  • Weekend Orders: Orders placed on Friday evening, Saturday, or Sunday will enter fulfillment queue on the following business day.

  • Peak Demand: During seasonal promotional events or high volume periods, handling may require an additional 24–48 hours. If any unusual delay occurs, our care team will notify you directly via email.

3. Shipping Rates & Transit Timelines

All shipments are dispatched via reputable national carriers (USPS, UPS, or FedEx) depending on package weight and destination.

Shipping Tier Order Value Estimated Transit Time Cost
Standard Tracked Delivery Orders under $72.00 3 – 7 Business Days Calculated at checkout
FREE Priority Doorstep Shipping Orders $72.00 and above 3 – 5 Business Days FREE ($0.00)

Delivery timelines are carrier estimates and begin once the package has physically left our dispatch hub.

4. Insured Priority Dispatch & Damage Protection ($2.49 Add-on)

If you opted for Insured Priority Dispatch & Damage Protection at checkout:

  • Your order receives front-of-line priority fulfillment at our warehouse.

  • Your package is 100% covered against transit damage, carrier loss, or doorstep theft.

  • If your shipment arrives damaged or is confirmed lost in transit, contact us at support@puphubstore.com with your order number for an immediate, no-questions-asked replacement.

5. Order Tracking & Notifications

  • Once your package is scanned into the carrier network, you will automatically receive a Shipment Confirmation Email containing your unique tracking link.

  • Please allow 24 to 48 hours for initial tracking events to update in the carrier’s online portal.

6. Address Accuracy & Order Modifications

Please verify your shipping details carefully during checkout.

  • If you discover an error in your delivery address, notify us immediately at support@puphubstore.com with the subject line "URGENT: Address Correction - Order #[YourOrderNumber]".

  • While we will do our best to catch and update the label, address changes cannot be guaranteed once an order has been batched for label printing and carrier pickup.

7. Cancellations

Because we process orders rapidly to meet our 3–7 day delivery window, cancellation requests must be submitted within 2 hours of order placement. Once handed off to the logistics carrier, shipments cannot be intercepted, and the package must be processed under our Refund Policy upon arrival.

8. Contact & Corporate Information

If you have any questions regarding your delivery, tracking status, or require shipping assistance, our dedicated pet support team is always here for you:

  • Brand: Puphubstore

  • Legal Entity: AXIS PRIME LLC

  • Registered Address: 169 Madison Ave STE 11534 Unit 405, New York, NY 10016, United States

  • Customer Support Email: support@puphubstore.com

  • Support Hours: Monday – Friday | 9:00 AM – 6:00 PM (EST)